A managed service provider (MSP) provides a computing infrastructure for the organizations to remotely administer their client’s IT systems. The services can also extend further to managing the user’s end-user systems such as desktops, laptops, web-based services, and remote servers. In addition to these systems, the services also provide support for the user’s devices such as mobile phones and USB devices. The services typically integrate the user’s devices with the organization’s data storage and networks. They allow users to work from any location via the Internet.
Managed service providers deploy computer systems that are based on Microsoft Exchange Server or other industry standard platforms. The hardware is configured so that it can be tailored to the requirements of the client. The hardware is managed by the provider and does not require the expertise of the client’s network administrator. The provider deploys the infrastructure within the client’s company to enable access from multiple locations, which includes offices, branches, and telecommuting employees.
The managed service provider uses the same technology that the client company uses to access the data and ensure smooth connectivity between the organization’s networking and servers. The infrastructure consists of the following components: network infrastructure, server software programs, and client software applications. These components require minimal physical infrastructure to operate. As the organization’s network infrastructure develops, the managed service provider deploys new infrastructure in order to accommodate growth requirements.
The software applications are deployed on the managed service providers’ infrastructure. This enables easy accessibility to the users and eliminates need for training. For example, all personnel involved in any aspect of the organization’s daily work can log into the msps in order to access information from remote locations. This saves time and energy and reduces expenses.
An MSPS can perform a variety of tasks, such as data analytics, troubleshooting, telematics, alerts, and reporting. The data analytics enables administrators to monitor the activities of the entire organization. This enables quick detection of potential problems that could affect the quality and quantity of services provided by the enterprise. Telematics, on the other hand, enables the use of the company’s voice systems to receive alerts whenever important events occur. These alerts can be prearranged with the enterprise or randomly chosen by the administrator.
Telematics are typically part of the onsite techs’ services offered by the Managed Service Provider. A good MSSP offers excellent IT solutions, including the implementation of the most up-to-date computing infrastructure, including: Compute Engine, Eucalyptus, Microsoft Windows Exchange Server, Microsoft SQL Server, Sun Business Solutions, IBM WebSphere. An MSPS can help you better serve your customers by deploying the most appropriate and efficient computing infrastructure, including: servers, storage area networks, storage interconnects and virtualization technologies. Furthermore, an MSPS can also give you access to the latest technology available in the market, such as: Cisco CCNA, Microsoft Licensed System, Sun Microsystems NetWare Extreme server, Sun Microsystems Soliware Manager,ixELB server.
Onsite techs are the ones that help customers in a more personalized way. These services are focused on providing assistance with onsite technical support. For instance, an in-house tech may provide help desk support to local clients or to remote locations using telephony-based services. Onsite techs are more specialized than remote support services, and they usually work with a fixed schedule.
With a small business, it may not be possible for you to invest in costly infrastructure and software, so you may need to look for affordable ways to improve the efficiency of your end-user computing experience. A managed service provider can help you achieve this. In addition, by investing in an effective onsite tech solution, you’ll improve your customer satisfaction, thereby increasing your revenue stream. By deploying infrastructure that is reliable, efficient, and cost-effective, you can deliver services more efficiently. A proactive basis for service deployment and support also provides real-time help desk solution to your clients, thus allowing you to grow at an accelerated rate.