There are three main types of IT support service models. Time and materials. Another popular name for this is break-fix. When something breaks, usually you pay an agreed upon hourly rate for an IT technician to fix the issue.
Under this model, the support technician must fix a problem first. Then he informs you and gives you options for your hardware and software. The person fixes the problem and gives you information on the status of his work. Then you decide whether to continue using the hardware or go with a new vendor. If you go with the new vendor, the IT support technician will disconnect your equipment at the end of the day and return your previously held hardware information to your manufacturer or your operating system.
Break-fix IT support is very common with Information Technology Management Services (ITMS) and Computer Networks. Information Technology Management Services (ITMS) is an application of Information Technology Management Services (ITMS). In contrast, Computer Networks concentrates on managing your network using a particular operating system. In other words, a Computer Network technician supports your network using a specific operating system.
An example of a break-fix computer systems model is Microsoft Windows. Your Windows computer maintains information about the programs installed in your computer and what user has installed them. As time goes on, the operating system changes, expands, or gets updates. In this way, Microsoft continues to provide new features to your computer systems.
With this kind of IT support, when you call in your problems, the first person on the phone will usually tell you that there’s nothing you need to worry about, because the operating system or the hardware has been updated. It’s easy to call this a “dog and pony show” – after all, it’s hard to tell when your computer will break down or update itself! You can, however, tell that it’s a computer maintenance service when you’re left with calls every day of the week asking you to update your security updates. A quick phone call to your network maintenance service (your local PC repair shop) will let you know that your PC wasn’t infected or anything like that. This may not be true for every phone call you make, however.
Computer Maintenance Service involves things like hardware problems, software problems, network support issues, driver issues, and networking issues. Sometimes, the network support tech has to manually check things like if they have the serial number of a hard disk or if they have the type of cable needed for a printer. This is part of the IT support you’re going to pay for. The cost varies from place to place, but some places charge as much as $100 per hour for basic network support.
Networking Techs typically work on-site in the office, but they also may work remotely for larger companies that don’t have enough employees in the office to man the phones during business hours, or they may work in an office just down the hall. If they work remotely, the prices will vary, but will often be less expensive than a full on in-house network technician. Basic maintenance usually includes cleaning the windows, testing for basic functionality, installing new hardware, and doing any other necessary repairs.
Many IT support companies also offer software support. This includes fixing problems with the computers themselves, if the hardware itself doesn’t work, upgrading to more current software, and so forth. These services aren’t usually covered by the maintenance plan, but are often far more high-quality and reliable than the kinds of services offered by a regular computer repair technician. When you need to fix computer systems, get an IT tech support company to come to your rescue instead.